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Support & FAQ

How can we help you?

Find answers to common questions regarding prayer tracking, Qibla calibration, privacy, and account settings.

When you launch Istiqaam for the first time, you will be prompted to sign up with your email and choose a display name. Creating an account enables cloud backup for your prayer history, streaks, and community rankings across devices.

On the Today screen, simply tap the circle next to any prayer (Fajr, Dhuhr, Asr, Maghrib, or Isha). Tapping it will fill the indicator and instantly record your prayer into your streak and history.

Yes, absolutely. By default, your logs are stored locally on your device. Nobody else can see which prayers you missed or completed. Even if you join the community ranking, only your aggregate percentage is shown.

The Qibla Compass uses your phone's built-in magnetometer (compass sensor) and your location coordinates to determine the exact direction toward the Kaaba in Makkah. Ensure location permissions are granted and rotate your phone in a figure-8 motion if calibration is required.

Yes. Navigate to the History tab and tap on any previous day on the calendar to review or update your recorded prayers for that date.

Streaks reflect consecutive days with full prayer completion. As you reach new milestones (7 days, 30 days, 100 days, etc.), badges are unlocked in your Profile tab to encourage your habit building.

You can reset all local data directly in the Profile settings inside the app. For server-side deletion requests or questions, please review our Data Deletion Policy or contact us directly.

Still need assistance?

Our team is available to assist you with any questions or technical problems.

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